It tends to be one of the last things we think about, but the client experience is a vital part of what you do. A good experience can decide whether a one-time client will become a repeat client. It can also get you powerful testimonials and determine if your clients will refer you to their friends. Plus it will allow you to charge more for your services!
Have you ever experienced trouble when trying to communicate with your clients? Maybe you’re..
- Constantly being stuck in your inbox talking to clients
- Jumping into your inbox to respond to a client and being sucked down the dark hole that is your inbox
- Looking at your Asana notifications to see a comment from a team member, only to get distracted by (or stressed out from) notifications from clients instead
- Having clients sent “emergency” messages on Facebook or Instagram
- Clients getting upset if you didn’t respond immediately after receiving their email
Any of that sound familiar?
When it comes to a new client project, the onboarding process is the most complicated and time-consuming part of it all. There’s the initial part of deciding whether the client is a good fit, waiting for a proposal to be accepted, getting the contract signed, invoice paid and all of the setup that comes after that.
It’s a lot to remember and work through. That’s why having a simple onboarding process for web design projects is so important. You’ve got to keep in mind though, that just because the final process is going to be simple, it doesn’t mean creating it will be.
This isn’t going to be a one-sitting setup, but I promise you, it’s 100% worth it. Take it from someone whose onboarding process used to take 5+ hours (yes, it’s true).
I hear from so many designers that scheduling projects is a struggle. How do you know how many clients to take at a time? And what do you do if you have clear scheduling limits and you reach them?
So let’s dive right in and talk about how to get clear on your project length!
So many designers I talk to have projects in all stages going on at all times. How many projects you can handle at one time is totally unique to you, but the problem comes in when you have a ton of open projects that you aren’t making progress on.
You never know when each client will come to you, magically ready for the next step. And because of that, you have no control over your schedule, projects, or process.
Before we get into this topic, know that if you are in this situation, you are NOT alone.
If your process isn’t set up to prevent this, it’s easy to let project after project remain open and unmoving.
Running a business can be hard, but the truth is a lot of the time we make things harder than they need to be. Not to say that what you are doing already isn’t fabulous, but there are easy ways to simplify and streamline your design business for the better!
I’ve always found that it’s hard to look at my business and easily see what needs to be changed so today we’ll cover 5 ways you’re over complicating your design business and how to fix it ASAP.
Something I’ve become more and more passionate about over the last three years is making things simple. With two businesses, a podcast, a joint product with another developer, and a little one at home, doing what I do would be impossible if I hadn’t narrowed in on what was important and started to simplify.
Not only do I love simplifying in my own businesses, I’ve found that I love helping designers do the same. That is, taking what they’re already doing and simplifying it to become more efficient, profitable, and stress-free. Sounds good, right?
That’s why I’m so excited to announce that tickets for the 4th annual Simply Profitable Designer Summit are now available!
I’ve written posts encouraging you to outsource tasks and get help with all of the items on you plate in your design business. In this post, I’m giving you a full breakdown of what I outsource and how I’ve made it easy.